Shipping & Returns

Orders are processed upon verification/authorization of your credit card. Once payment has been verified, all items will be ordered immediately from suppliers. Please allow 2 to 8 weeks for shipping times and availability. You will be emailed a trace number for your shipment once we have been issued one from our manufacturers. If your order is shipped from our wholesaler using Canada Post, we will not receive a tracking number, and therefor cannot pass one on to you. We will email you to let you know your order has been shipped. Our products are shipped using Canada Post, Canpar and UPS. Clothing items on this site cannot be shipped to a Post Office Box, and must be mailed to a physical location as per Canpar/UPS procedures. Adult and accessory items can be mailed to a Post Office Box. Please include both your physical and mailing address with your checkout information using both address lines provided to avoid delays in processing. If an item is purchased and the incorrect mailing address is entered by the customer, your order will have an extended shipping time, and you will receive an email notification requesting the correct mailing address. We apologize for any inconvenience this may cause. We currently ship our products within North America Only; Canada and the continental United States. Misstreated is not responsible for products traveling through customs. Please ensure you know your countries custom laws and have the proper accounts that apply.

Our Shipping Rates are as follows:
Cost of Purchase / Shipping Rate
$0.01 - $9.99 / $8.99
$10.00 - $49.99 / $16.99
$50.00 - $89.99 / $24.99
$90.00 - $149.99 / $29.99
$150.00 + / $39.99

Due to the intimate nature of our products, by law, we are unable to accept returns or exchanges. Returns will only be accepted on unused faulty or defective merchandise, and at the discretion of Misstreated, and our manufacturers. All sales are final. We apologize for any inconvenience this may cause. If you have any questions regarding returns or exchanges, please feel free to email us at info@misstreated.ca.